Refund policy

PLEASE INSPECT YOUR NEW PURCHASE THOROUGHLY UPON RECEIPT.

If there is a problem with your order, please contact us immediately at 1-844-626-2837 so we can promptly resolve it for you.

Why Buy from Manning Cues?

At Manning Cues, Heath (Owner) & Aimie (Store Manager) have gone to great lengths to ensure that his customers receive not only the best genuine products, free shipping, safe and secure ordering but most importantly, genuine customer service. When you call Manning Cues you'll speak directly Heath or Aimie and not a sales rep with little or no experience in the billiard industry. Manning Cues will provide you with the product knowledge so that you can make an educated decision before purchase with no pressure to buy! You can buy with confidence knowing you're paying a factory authorized price and receiving genuine equipment. Honesty, integrity and respect go a long way and knowing your personal information is safe and secure is very important! Heath & Aimie will treat you the way they would want to be treated!

30 DAY, 100% MONEY BACK GUARANTEE

At Manning Cues Inc our number one priority is customer satisfaction! To ensure our customers’ satisfaction, Manning Cues Inc offers a 100% money-back return policy for 30 days from the date of purchase. When you purchase products from Diamond Billiard Products you can be confident that you will be happy with your shopping experience.

If for any reason you are dissatisfied with your purchase from Manning Cues Inc you may return the item(s) in NEW, UNUSED, AND ORIGINAL CONDITION for a full 30 days. We will credit you with the form of payment you submitted to us when ordered.

For your protection please be sure to send back the item in the original shipping container and insure the product for the full value in case it gets damaged or lost during the return process.

Original shipping charges are non-refundable. If the order was shipped under the terms of our FREE SHIPPING, the actual shipping charges that Manning Cues Inc incurred will be subtracted from the refunded amount. (Please be aware that this is free shipping with "purchases". if you return your purchase, it is no longer a purchase and therefore the original shipping charges will be accessed. Shipping and insurance charges for the return of the item(s) are the responsibility of the customers.

Please note that if a refund is requested it takes 2-5 business days to process from the time, we receive your item(s) back into stock. This gives our return department the time they need to personally handle each return. Personalized or Customized items are not returnable or refundable.

For further information or clarification on our 30-day return policy, feel free to call our toll-free number to speak to one of our customer service representatives at 844-626-2837.

  

DAMAGED GOODS

If a package arrives damaged, note the damage and call us immediately. If the driver is still present, ask that the damage be noted. This will expedite shipping claims. Do not discard products or packaging. The carrier may wish to inspect the package before paying a claim.

If the package is damaged but the merchandise looks unaffected, note the damage on all delivery receipts before signing. If the package is damaged to an extent the merchandise may be damaged, refuse delivery, and call our Customer Service at 844-626-2837.

If you find an item damaged after delivery, retain the shipping carton and all packing material and notify the carrier and Diamond Billiard Products immediately. Manning Cues Inc ships all equipment in suitable boxes so that we have had little if any shipping problems and your items arrive safely. Manning Cues Inc is not responsible for any delay caused by the shipping company.

 

SHORTAGE

Please inspect your shipment carefully upon arrival. Unpack your order, inventory all items ordered, and report any shortage immediately. If it is a small part or item you are missing, please look carefully throughout the package and packaging material as small items can become dislodged during the shipping process. Customers have 5 days from delivery to report any discrepancy between what was ordered and what was shipped.

 

SHIPPING ERRORS

Your satisfaction is very important to us. Please call us immediately (844-626-2837) if there has been an error on our part in fulfilling your order and we will do everything in our power to correct the situation quickly.

If an item is missing or a wrong item has been shipped due to our error, the problem will be corrected at our shipping expense. Manning Cues Inc will pay for the pick-up of the wrong item as well as the delivery of the correct item. If you have inadvertently ordered the wrong item or wrong type due to customer error, the customer will be liable for shipping expenses to and from Manning Cues Inc to correct the problem.